Although the MarkSetBot is able to drive itself and stay in place, it is actually a fairly simple design with only a few parts that can break. Below is a guide used to problem solve if the bot isn't working correctly. If you find there is a scenario or fix that should be added, reach out to us at email@example.com and we will update this article.
COMMANDER APP ISSUES
If you are having trouble with the app, here are some problem solving steps:
My location isn't showing up in the app: https://marksetbot.zendesk.com/hc/en-us/articles/115001818194-If-the-RC-location-doesn-t-show-up-in-the-app-what-should-I-do
If the app is installed but isn't loading, kill the app and try reopening.
BOT CONNECTION ISSUES
There are a number of connection issues that can occur. Most are easy to fix
1) In the App, check to see if the bot icon is showing as Green. If it is, hit the Refresh button in the top menu to confirm it stays green. If it does, the bot is properly connected to the Internet and to the ProNav. No additional steps in this section should be necessary. If you are having thrust or turning issues, go to the next section
2) If the bot icon is grey, there is likely an internet issue with the phone in the bot. Check the screen of the phone in the bot and confirm it has a cellular connection. If using a Pay as You Go cellular plan, verify that the SIM hasn't run out of data. If you have no signal, you are likely in an area where the bot won't work. If it does have cellular, pull up the MarkSetBot app on that phone and take a picture. Try restarting the phone in the bot. If that doesn't work, send the picture you took to firstname.lastname@example.org with details of your problem.
3) If the bot icon is red, get in to the problem bot's menu and see what is making the bot show as red. It will either be Bluetooth or GPS.
4a) If Bluetooth is red, tap the Bluetooth icon and click Reprovision on the popup that shows. Wait 15 seconds and see if that helps.
4b) If it doesn't, you will need to look at the phone in the Pelican case. When it is working correctly, the MarkSetBot app should say "Awaiting remote commands and BT connected". Verify the LED on the ProNav top unit is lit. If it isn't, check out the steps in the section below. If it is lit, it is possible you are paired wrong. IF YOU HAVE MULTIPLE BOTS, YOU NEED TO TURN THEM ALL OFF BEFORE CONTINUING. Hit the "GPS SEARCH" button and it should find and update the unique ID of the ProNav that you are connected to. Click Reprovision to force the connection. Check the app on your phone to see if Bluetooth is now green
5) If BT is green but GPS is red, confirm you are outside and that you can clearly see the sky. If you are running ProNav firmware 65232 (or newer - newer means lower number), tap the Battery icon and tap the RESETPRONAV link.
6) If you are outside and none of the steps above have worked, tap the GPS icon and take a screenshot of the popup that is displayed. Send that to email@example.com with details of what you are have tried.
BOT MOTOR LEFT/RIGHT AND THRUST ISSUES
If you are able to get the Minn Kota to spin left and right but the cord is over wrapping constantly, check out the article on calibration: https://marksetbot.zendesk.com/hc/en-us/articles/115002169634-What-does-the-Calibrate-button-do-Why-does-the-Minn-Kota-cord-keep-wrapping-Why-won-t-the-MSB-stay-in-place-
If your motor isn't responsive to commands, you need to do some problem solving steps.
1) Look in the app and verify that the bot icon in the Marks menu is green. If not, go to CONNECTION ISSUES section above and then continue with the list below
2) Verify the battery switch is On. If not, turn it on
3) Verify the Minn Kota has power by pressing the battery tester built in to the aft side of the motor. If no power, verify the connection between the black Pelican case and the Minn Kota. If the connection looks good, verify the battery is charged by checking the battery screen in the app. If there is more than 10% showing on the battery screen, you have verified the power cables look good, but the battery tester on the motor isn't lighting up, you need to test the battery with a volt meter (fully charged is 14.5v and 12.89v is 20%). Once you confirm the battery is outputting voltage, verify that all terminal nuts in the case are tight and that the cables inside the case look okay. For V3 bots, if the relay or switch fail, you can temporarily work around the problem by moving the large red cable from the left side of the relay to the right side of the relay. If you aren't familiar with relays, you should reach out to our support team, and we will walk you through that. To isolate if you need a new relay or new switch, you should run a wire temporarily from the right spade connector on the relay to the negative terminal of the battery. That should power up the relay. If it does, your switch has gone bad. If it doesn't, your relay has gone bad
4) Verify the cable from the ProNav lower is plugged in to the Minn Kota footpedal cable. If it isn't, plug it in. If it is, unplug and plug it back in 5 times to see if there might be some corrosion on the connector.
5) Verify the ProNav top unit's LED is lit up. The LED is faint and is located directly between the PRO and the NAV text in the center of the top unit facing upwards. If that is not lit, verify the connection between the Pelican box and the ProNav lower unit on the deck. Then check the fuse near the ProNav lower unit looks good. Then check that the waterproof disconnect near the ProNav top unit is fully seated.
6) In the App, get in to the problem bot's menu and click Remote. Check if the Left and Right commands works. Next, make sure the propeller is clear to spin and see if the Go/Stop button works (you may need to press Up to get from 0% prop speed). If the propeller spins but Left and Right don't work, the motor responsible for left and right turns in the Minn Kota has likely failed. If the Left and Right work, but the propeller won't spin, the motor responsible for the thrust in the Minn Kota has likely failed. Try power cycling the Pelican case or temporarily setting the ProNav to 0% (which resets the Minn Kota fuses). If that doesn't work, you should isolate the problem by using two paperclips to see if the motor or ProNav has failed. Here is how to do that test: https://marksetbot.zendesk.com/hc/en-us/articles/360020791153-How-to-test-Minn-Kota-PowerDrive-V2-or-Riptide-PowerDrive. If the Minn Kota doesn't work during the paperclip test, the motor either has corrosion on the contacts for needs to be serviced. Corrosion steps are below. If the motor works fine, we will need to send you a new ProNav and you should contact us at firstname.lastname@example.org detailing all the problem solving steps you did.
CORROSION RELATED ISSUES
Below is a list of areas that can corrode and the symptoms they cause
We recommend CorrosionX for cleaning and protecting components. In the US, you can buy via www.corrosionx.com. For international distribution, check out https://www.corrosionx.com/pages/international-distributors